Cinchio Solutions, the digital solutions arm of SSA Ventures, has partnered with Apex Order Pickup Solutions to introduce smart food lockers at the Pittsburgh Zoo & Aquarium. This new integration enhances SSA Group’s foodservice operations, providing guests with a fast and easy food pickup experience. The lockers work together with mobile ordering and kiosks, allowing visitors to quickly grab their meals so they can get back to enjoying the zoo.
Guests can place orders via Cinchio’s mobile app or kiosks and pick up their food once it is ready in a secure compartment simply by scanning a code. This system eliminates long lines and wait times, so guests can maximize their time at the zoo. This technology-driven enhancement reflects Cinchio’s mission to optimize hospitality operations through digital innovation, improving both guest satisfaction and efficiency.
For SSA Group and Pittsburgh Zoo & Aquarium, this integration represents a continued commitment to delivering an exceptional guest experience.
“Guest satisfaction is our priority at Pittsburgh Zoo & Aquarium,” said Carly Somma, VP of Business Transformation at SSA Group. “This integration with our friends at Cinchio and Apex helps us serve visitors more efficiently while maintaining high standards of service.”
For Cinchio, this is another step in its mission to support its partners at SSA Group while improving the digital food service experience through cutting-edge technology.
“We’re committed to enhancing guest experiences through smart technology,” said Mallory Mahoney, Sr. Director of Product Management & Marketing at Cinchio.
“This partnership with Apex Order Pickup Solutions at Pittsburgh Zoo & Aquarium is a perfect example of how digital innovation can streamline operations while keeping the focus on the visitor experience.”
The partnership brings Apex’s proven automated order pickup technology to another dynamic entertainment venue. From college campuses to movie theaters and high-traffic attractions, automated order pickup solutions are all about convenience—helping foodservice teams streamline operations while giving guests a seamless, time-saving experience.
SSA Group and Cinchio plan to expand smart food locker solutions to more locations. Later this year, the technology will launch at the Florida Aquarium, further enhancing digital foodservice solutions across SSA-managed attractions. Cinchio and SSA Group are driving digital transformation in hospitality by integrating smart technology, ensuring faster service, reduced wait times, and improved operational efficiency across all SSA-managed attractions.