TECHNOLOGY

Smarter technology for better customer experiences

Better order pickup starts with better data

Want to give customers faster, more convenient order pickup experiences? With the right technology and order pickup data, it’s easy. 

A subscription to Apex Cloud™ or our next-gen release Apex IQ™ gives you powerful order pickup data and analytics. That’s just what you need to optimize your operation and provide exceptional customer service, order security and contactless convenience – with more labor efficiency.

FOOD ORDER PICKUP SOLUTIONS

ApexIQ: Powering more intelligent order handoff

Order pickup just got a lot smarter. Apex OrderHQ food lockers are powered by ApexIQ software, the most powerful and secure in the industry. That means greater labor efficiency and higher throughput. More transactions during peak hours. And new data that helps you create delightful customer journeys.

How ApexIQ improves order pickup processes

Do you know what happens to your customer’s order once it’s set out for pickup? ApexIQ eliminates risky blind spots with new data that can improve customer service, ensure orders are fresh, even monitor delivery service provider pickup times. Here are just a few things you can learn:

  • What time a specific order was picked up
  • Average order dwell times
  • Best times to fire orders & send notifications
  • Average order create-to-load times
  • Efficiency and wait times of your DSP services
  • Individual store or portfolio-wide performance

Built on the most secure, scalable and resilient technology available

Distributed ledger technology is extremely secure, easy and efficient to customize. And because it’s embedded in each device, our OrderHQ lockers can work even if Wi-Fi is briefly lost. And all data is encrypted at rest and in motion via AES256.

  • Exceptional security
  • More flexibility
  • Guided or frictionless workflows
  • Quick integrations
  • Familiar interface speeds employee training
  • Offline functionality

 

Our “Purchase + Subscription” Model

Apex OrderHQ solutions are available through a combination of hardware purchase and an Apex IQ software subscription. You have a choice of subscription levels. Core gives you just the basics to get started, while Integrated provides a more seamless experience and helps you improve the efficiency of your solution.

Integrations that help you get more done

ApexIQ integrates with leading POS providers, kiosks, restaurant management tools, mobile order and aggregators solutions, payment processors, and other key tech partners. This lets you create more efficient employee workflows, and give customers a delightful digital experience.

LEADERSHIP SPOTLIGHT

Using Order Handoff Data to Improve the Customer Experience

Apex Order Pickup Lockers give operators new data about off-premises order handoff. That helps them gain insights they need to optimize the customer’s order pickup experience, while improve their back-of-house efficiency and reducing costs.

ECOMMERCE/CLICK & COLLECT SOLUTIONS

Apex Cloud: The answers you need 24/7

Apex Cloud™  helps you find important data fast, like order loading and dwell times, compartment utilization, peak dayparts, high- and low-performing locations and more. Apex Cloud lets you visualize and manage your Apex devices across your entire operation, with a real-time view of device status, set-up and permissions.

Our “Purchase + Subscription” Model

Apex solutions are available through a combination of hardware purchase and an Apex Cloud software subscription. The subscription package provides you with a combination of advanced software, real-time data, and customizable features to help you keep your operation running at peak efficiency.

Scalable, reliable, enterprise-grade technology

  • High availability/extreme transaction volume processing with 99.5% uptime

  • Multi-layered security protocols

  • SaaS model: no on-site hardware or software to maintain

  • RestFUL APIs for ease of integration with other enterprise systems, including corporate BI applications

  • Automated alerts sent for critical user-defined events

  • GDPR compliant

  • Reports sent automatically as Excel™, PDF, XML or CSV files

  • Cloud-based visibility at any time, on any browser