What separates great technology from great operations?
According to Mallory Mahoney, Senior Director of Marketing at Cinchio Solutions, the answer has less to do with features and more to do with creating a seamless experience from start to finish. In her conversation with host Ashley McNamara, Mallory shares lessons learned from working across foodservice, attractions, and hospitality environments.
The conversation dives into a critical reality facing operators today: guests don’t judge individual technologies; they judge the overall experience. Mallory discusses the challenges organizations are prioritizing, why operational processes are so often overlooked during technology implementations, and how businesses can avoid creating new friction while pursuing innovation. She also shares insights from helping organizations connect systems across diverse venues, including zoos, aquariums, restaurants, and campgrounds.
Throughout the discussion, viewers will gain valuable perspectives on what it takes to build technology that operators can rely on and guests barely notice. From the importance of process design to the limitations of viewing an open API as a complete solution, Mallory offers practical advice for leaders looking to create more connected, efficient, and guest-friendly operations.
Whether you’re evaluating new technology, refining existing workflows, or looking for ways to improve the guest journey, this episode delivers actionable insights on creating experiences that work from end to end.
Watch more episodes of Outside the Box for expert conversations on the future of foodservice and be sure to subscribe to the Apex Order Pickup Solutions YouTube channel so you never miss an episode.