TECHNOLOGY
Better order pickup starts with better data
Want to offer faster, more convenient order pickup experiences for customers and delivery drivers? With the right technology and order pickup software, it’s easy.
A subscription to our next-gen ApexIQ™ technology platform gives you order pickup data for powerful insights. That’s just what you need to optimize your order handoff processes and provide exceptional speed of service, order security and contactless convenience – with more labor efficiency.
ApexIQ™ Technology Platform: Powering more intelligent order handoff
Order pickup just got a lot smarter. ApexIQ is the most powerful, flexible, and secure order pickup platform in the industry. It helps you make order pickup fast, easy, and predictable, and optimize every step of the way. That means more control, more labor efficiency and higher throughput. And new data insights that help you create delightful customer experiences.
How ApexIQ improves order pickup processes
Do you know what happens to your customer’s order once it’s set out for pickup? ApexIQ eliminates risky blind spots with new data that can provide answers at a single location or across your enterprise. Here are just a few things you can learn:
- What time a specific order was completed
- What time the order was picked up
- Average order dwell times
- Average order create-to-load times
- Efficiency and wait times of delivery or courier services
- Individual store or enterprise-wide performance
Built on the most secure, scalable and resilient technology available
Distributed ledger technology is extremely secure, and more efficient to customize. Since it’s embedded in each device, customers can still pick up even if the internet connection is briefly lost. And it helps create a digital chain of custody for every order.
- Exceptional security
- More flexibility
- Guided or frictionless workflows
- Quick integrations
- Easy-to-use interfaces
- Temporary Offline Failover
Integrations that help you get more done
Our technology platform integrates with leading ERP, POS, SNS, kiosks, mobile order and aggregator solutions, payment processors, and other key tech partners. This lets you create more efficient employee workflows, and give customers simple, seamless experiences.
LEADERSHIP SPOTLIGHT
Using order handoff data to improve the customer experience
Apex Order Pickup Lockers give operators new data about off-premises order handoff. That helps them gain insights they need to optimize the customer’s order pickup experience, while improving their back-of-house efficiency and reducing costs.
Our “Purchase + Subscription” Model
All Apex solutions are available through a combination of hardware purchase and software subscription. This package provides automated software updates, real-time data and analysis, and customizable features to enhance the efficiency and performance of your solution.
Scalable, reliable, enterprise-grade technology
- High availability/extreme transaction volume processing with 99.5% uptime
- Multi-layered security protocols
- SaaS model: no on-site hardware or software to maintain
- RestFUL APIs for ease of integration with other enterprise systems, including corporate BI applications
- Automated alerts sent for critical user-defined events
- GDPR compliant
- Reports sent automatically as Excel™, PDF, XML or CSV files
- Cloud-based visibility at any time, on any browser